Good read! I would argue they brought the underlying model intercom built for customer service that’s been besting benchmarks. We’ll see more “vertical” LLMs built for specific applications vs using generic LLM models.
Agree though - intercom has built a massive brand in the space. They just bought qualified and likely they’re building the horizontal agent force with vertical applications on top
Good read! I would argue they brought the underlying model intercom built for customer service that’s been besting benchmarks. We’ll see more “vertical” LLMs built for specific applications vs using generic LLM models.
Agree though - intercom has built a massive brand in the space. They just bought qualified and likely they’re building the horizontal agent force with vertical applications on top
Yes, I see your point. I am beginning to think Salesforce is entering into an acquisition strategy as I feel their days are numbered as well.
Very likely. Their AI agent force hasn’t been the best and instead of building they’re buying
Well having used AgentForce, it's subpar compared to what's out there. I guess we'll see soon enough.